2018/2019 WINTER - DEALER ATTITUDE SURVEY

Total movement across all questions

  • TopMercedes
    +89.4
  • BottomBMW
    -46.8
2018/2019 WINTER - DEALER ATTITUDE SURVEY

Overall average score across all questions

Top 5
  • Kia
    8.8
    88%
  • Toyota
    8.6
    86%
  • Lexus
    8.5
    85%
  • Mercedes
    8.4
    84%
  • Suzuki
    7.3
    73%

Responses are scored from 1 (extremely
dissatisfied) to 10 (extremely satisfied).

Bottom 5
  • Jeep
    3.8
    38%
  • Fiat
    4.0
    40%
  • Alfa romeo
    4.1
    41%
  • Dacia
    4.3
    43%
  • Abarth
    4.4
    44%
Dealer Attitude Survey Index

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2019 SPRING - CONSUMER ATTITUDE SURVEY

Percentage of satisfied customers with their latest experience with franchised dealers

83%
2019 SPRING - CONSUMER ATTITUDE SURVEY

Which of the following companies do you think it would be safest to get your car serviced by?

Top 3 Answers
  • Franchised dealers
    66%
  • Independent garages
    25%
  • High street chains
    9%

Upcoming NFDA Regional Meetings

The dates and venues for the next regional dealer meetings are:

SOUTH WEST REGIONAL MEETING

Holiday Inn, Bristol | Thursday 5th September

MIDLAND REGIONAL MEETING

Hilton, Northampton | Tuesday 10th September

NORTH EAST REGIONAL MEETING

Holiday Inn, York | Thursday 12th September

SOUTH REGIONAL MEETING

Hilton, Cobham | Tuesday 17th September

NFDA COMMERCIAL VEHICLE COMMITTEE

, London | Thursday 19th September

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EV Dealer Attitude Survey

This report is a summary of the results of the EV DAS Summer 2018.

VIEW SURVEY

The Voice

Download a digital copy of our quarterly magazine ‘The Voice’ or view the entire back catalogue.

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DRIVE MY CAREER

Connecting automotive retailers with the workforce of the future, powered by NFDA

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ELECTRIC VEHICLE APPROVED

Electric Vehicle Approved (EVA) is a world-first scheme launched by the NFDA to certify retailers as being “electric ready”.

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