Motor finance redress and the FCA’s proposed compensation scheme were among the key topics discussed at The Motor Ombudsman and Cripps’ Automotive Insights – Business & Law Conference this week, with industry experts highlighting the importance of clear communication and practical support for frontline staff. Speakers also raised concerns around transparency, customer understanding and the overall fairness of the proposed scheme, as discussions across the sector continue ahead of further regulatory developments. https://www.motortrader.com/mo…