The FCA has confirmed that it will lift the pause on handling certain motor finance complaints on 31 May 2026, after originally putting the freeze in place in January 2024. The pause was introduced to prevent “disorderly, inconsistent and inefficient outcomes” for consumers and to allow time for a review of whether motor finance lenders and brokers had properly disclosed commission payments. With new legal clarity from recent rulings by the Supreme Court and High Court, the FCA is now able to finalise and begin implementing a compensation scheme for customers who may have been treated unfairly. Under the updated timetable: firms must resume sending final responses to motor leasing complaints from 5 December 2025. Other motor finance complaints, including discretionary commission arrangements (DCAs) and non-DCA commission complaints, must be responded to by 31 May 2026. The FCA has indicated that final rules for the proposed redress scheme will be published in February or March 2026 and firms should prepare accordingly. More information here