As the industry awaits further clarity on potential lender redress schemes, retailers should begin preparing for possible operational and customer impacts. Early planning will be essential to ensure businesses can respond efficiently, consistently and in a way that maintains customer confidence. Below are key areas that retailers should consider as part of their readiness planning. 1. Assess operational resource requirements Retailers should review the likely resource needed to respond to information requests from lenders, customers and other stakeholders. This includes the capacity to locate, cleanse and validate historic records, particularly where data may be stored across multiple systems or formats. 2. Identify gaps in historic records Many businesses will have gaps in documentation, particularly for older transactions or where systems and processes have changed over time. Retailers should proactively identify these gaps and engage with lenders to understand how such issues will be addressed in a proportionate and practical way. 3. Review commission structures and disclosures Retailers should revisit historic and current commission arrangements and associated disclosure documentation. This will help businesses understand potential areas of risk and ensure they are well positioned to respond to lender queries or customer concerns. 4. Engage with lenders on proposed approaches Ongoing dialogue with lenders will be critical. Retailers should seek clarity on how lenders intend to design and implement any redress schemes, including expectations placed on dealer networks and operational timelines. 5. Prepare customer and staff communications Once any scheme becomes public, retailers can expect increased customer enquiries. Developing communications in advance—such as FAQs, staff briefings and website messaging—will help ensure consistent and accurate responses across the business. Immediate support available for members NFDA members are strongly encouraged to engage early with NFDA Business Solutions if they require practical support, guidance or resources in preparing for potential redress schemes. Business Solutions can help retailers assess readiness, identify risks and develop workable operational responses. Looking ahead The NFDA will continue to engage with the FCA and FOS as the situation develops. While details of any potential redress scheme are still emerging, proactive preparation will help retailers manage operational impacts and maintain trust with customers and partners. The NFDA will continue to monitor developments and provide updates and guidance as further information becomes available.