The National Franchised Dealers Association (NFDA) has submitted its formal response to the Financial Conduct Authority’s consultation on the proposed Motor Finance Redress Scheme (CP25/27). NFDA’s submission reflects extensive engagement with franchised dealer groups across the UK and has been developed with support from counsel at Gough Square Chambers. The response sets out the franchised dealer perspective on the FCA’s proposals and highlights the need for any future redress scheme to be fair, proportionate and grounded in evidence. Sue Robinson, Chief Executive of NFDA, commented: “The response explains the NFDA’s overall position on the proposed scheme and highlights the importance of a proportionate, evidence-based and operationally workable approach. It reflects the experience of franchised dealers and the regulatory context in which historic motor finance arrangements were made, and emphasises the need for any redress framework to deliver fair outcomes for both consumers and firms.” NFDA has also emphasised the importance of a balanced approach that recognises the low levels of customer complaints historically recorded by franchised dealers and avoids imposing disproportionate burdens on businesses that acted in good faith and in line with prevailing regulatory expectations at the time. NFDA will continue to engage constructively with the FCA as it considers responses to the consultation and develops its next steps.