Press Room

FCA pause on motor finance complaints handling to lift on 31 May 2026

The FCA has confirmed that it will lift the pause on handling certain motor finance complaints on 31 May 2026,...

UK CAR MARKET SET TO FINALLY RETURN TO PRE-PANDEMIC SCALE AS 10M TRANSACTIONS PREDICTED FOR 2026

According to Autotrader analysis, the UK car market is expected to close 2025 with an estimated 9.8m total transactions, delivering...

Budget cools car buyer confidence for new and used cars, with many reconsidering EV plans

Car buyers are reviewing their purchasing plans in the wake of the Autumn Budget, with many left unsure about transitioning...

MILS: How to handle ai generated grievances

We are noticing an increasing amount of our clients are facing obviously AI-generated grievances/complaints from employees. Whilst there is nothing...

November New Car Registrations Fall 1.6% Amid Industry Concerns Over Budget

β€œNovember’s new car registration figures have declined from last month’s boost, by -1.6%,” said Sue Robinson, Chief Executive of the...

LCV Market Declines in November at -22.2%

β€œA disappointing month for light commercials registrations, due to a lack of future business confidence and concerns over possible additional...

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