The National Franchised Dealers Association (NFDA) has now held a meeting with the Financial Ombudsman Service (FOS) as part of our ongoing engagement on motor finance commission matters. The discussion included senior representatives from the FOS and the Chair and Vice Chair of the NFDA F&I Working Group. The focus of the meeting was to better understand the nature of enquiries being made of retailers, expectations around evidence and documentation, and the approach being taken to timescales and case handling. As part of the discussion, the NFDA put forward a number of practical suggestions aimed at improving consistency and operational efficiency. These included the potential development of a standardised template for future data requests, to provide clarity and reduce duplication, and the creation of clear contact channels within businesses. To support continued progress, the NFDA has agreed next steps with the FOS. This includes gathering key questions from members, which will be shared with the central Ombudsman team and discussed at a follow-up meeting. Commenting, Sue Robinson, Chief Executive of the NFDA, said: “By engaging directly with our members and the Financial Ombudsman Service, we are helping to ensure that retailers’ concerns are understood and addressed in a practical and proportionate way.” The NFDA will continue to engage closely with the FOS, the Financial Conduct Authority (FCA) and lenders as matters develop.