The NFDA F&I Working Group, in conjunction with NFDA Business Solutions, has developed a new Negative Equity Best Practice Guide to support franchised retailers when dealing with customers who have negative equity in their current vehicle.
The guide provides practical best-practice guidance to help retailers approach negative equity consistently and responsibly, supporting good customer outcomes while helping businesses navigate this increasingly important area of vehicle finance.
The guide will be shared at our upcoming regional meetings and NFDA members will receive the guide via email.