“As discussions continue around potential lender redress schemes, we are encouraging retailers to begin preparing now for the possible operational and customer impacts on their businesses,” said Sue Robinson , Chief Executive of the National Franchised Dealers Association . “While further clarity is still awaited, early preparation will be important to ensure retailers can respond efficiently and maintain customer confidence should any scheme be introduced. Reviewing historic records, assessing operational capacity, and preparing staff and customer communications will all be key.” NFDA is advising members to begin readiness planning ahead of any formal announcement, which is expected in the coming weeks. Key areas for preparation include: Reviewing and organising historic finance and transaction records Identifying gaps in older documentation Reviewing resource required to handle information requests Reviewing commission structures and disclosures Preparing staff and customer communications Sue Robinson added: “The NFDA continues to engage with the Financial Conduct Authority and the Financial Ombudsman Service as matters progress, and we will provide further updates as more information becomes available. We are also liaising closely with lenders to understand their intended approach to any potential redress schemes. “Members are strongly encouraged to seek support where needed to ensure they are well positioned ahead of any announcement.” NFDA Business Solutions is available to support members with practical guidance. For further support, please contact 0207 307 3422 or nfda@rmif.co.uk.