NFDA F&I Working Group is establishing a new Customer Vulnerability Working Group and is inviting members to register their interest in taking part.
The Working Group will bring together representatives from a range of dealer businesses, including independent franchised retailers and larger dealer groups, to create an industry-led forum focused on supporting vulnerable customers.
The aim is to share practical experiences and develop best practice that reflects the realities of automotive retail. Discussions will cover a range of topics, including policies and procedures, staff training, customer interactions and emerging regulatory expectations, helping members to navigate this increasingly important area of compliance.
Insights from the Working Group will help shape future NFDA guidance, ensuring members have access to practical, proportionate resources that support both customers and businesses.
By participating, members will have the opportunity to contribute directly to the development of industry best practice and help influence the guidance produced by the NFDA.
If you are interested in joining the Customer Vulnerability Working Group, please contact lena.patel@rmif.co.uk for further information.