Tjekvik, the leading provider of digital self-service technology for automotive aftersales, and CitNOW, part of CitNOW Group, the market leader in video and digital communication solutions for car dealerships, have expanded their partnership with new, deeper integrations that enhance efficiency, communication, and customer satisfaction throughout the service journey. By integrating their technologies, Tjekvik and CitNOW are helping dealerships streamline operations, improve service advisor efficiency, and deliver a more consistent, connected customer experience. The enhanced collaboration simplifies communication, speeds up workshop approvals, and ensures customers receive timely updates across their preferred channels, resulting in smoother handovers, faster decision-making, and increased customer satisfaction. “This strengthened integration is about removing friction for both dealership teams and their customers,” said Christian Mark, CEO of Tjekvik. “Together with CitNOW, we’re helping dealerships deliver a smarter, more transparent, and more satisfying aftersales experience.” “As service departments continue to digitalise, seamless integration between key systems is critical,” added Carol Fairchild, Chief Operating Officer at CitNOW Group. “This partnership is a strong step forward in ensuring service teams have the tools and visibility they need, without sacrificing customer experience or ease of use.” Service advisors now benefit from the status of every CitNOW Workshop video and eVHC approval in the Tjekvik intuitive kanban-style dashboard, giving them the visibility they need to act quickly and communicate clearly. A direct link to the CitNOW Dashboard allows for quick access when deeper detail is required, without having to switch between systems. With CitNOW Conversations, all Tjekvik notifications, such as home check-in, check-in confirmation, check-out readiness, and check-out confirmation, can now be sent through customers’ preferred channels, including OEM app chat, WhatsApp, SMS or email. This ensures consistent, transparent communication at every step of the customer journey. Further developments are planned to enhance the user experience across both platforms.